T-Mobile ID, Billing, & Charges | T-Mobile 5G Home Internet (2024)

Learn how to create your T-Mobile ID, get an overview of what to expect on your bill including charges, and learn more about the benefits available to you as a T-Mobile Home Internet customer.

  • T-Mobile ID
  • One-Time PIN
  • Billing
  • Charges
  • T-Mobile Benefits

Create your T-Mobile ID

Creating your T-Mobile ID is the first step to managing your account. Think of your T-Mobile ID as your universal login to everything we offer. With it, you can easily pay your bill, set up AutoPay, and more without having to go into a store.

A T-Mobile ID can be created for each Internet line on your account. Use the email address you entered when you signed up for service. Your T-Mobile notifications (including One-Time PINs) will be sent to your email.

Create your T-Mobile ID

Simplify your life with the T-Mobile app

Log in with your T-Mobile ID to view and pay your bill, manage your account, upgrade your devices, and get support - virtually anytime, anywhere.

Download it for free in the app store!

Manage your account with your T-Mobile ID

There's a lot you can do with your T-Mobile account! Log in to the T-Mobile app with your T-Mobile ID to manage your account settings and permissions.

Verifying a One-Time PIN

When you contact T-Mobile, you may be asked to verify a One-Time PIN. Your One-Time PIN will be sent to the email address you used to sign up for your T-Mobile ID.

Get to know your T-Mobile bill

Your first bill amount depends on when you activate service and when you joined T-Mobile. Watch the video below and check out the following details so you know what to expect from your first bill with T-Mobile Internet service.

T-Mobile ID, Billing, & Charges | T-Mobile 5G Home Internet (3)

Understand Your First Home Internet Bill

New T-Mobile customer

Welcome to T-Mobile! We're so excited you're here.

Here's what you can expect once you activate T-Mobile Home Internet:

Your first bill includes:

Home Internet charges from theday your device shipsto theend of your first monthof service.

Your first bill will be duewithin 21 daysof the day your device ships.

Your next bill includes:

Your normal monthly charges and payment amount. You can expect to see this amount on your bills going forward (unless any additional changes are made to your account).

Existing T-Mobile customer

If you already have T-Mobile service, your first bill with Home internet service may seem high.

Here's what you can expect once you activate T-Mobile Home Internet:

Your first bill includes:

Home Internet charges from theday your device shipsto theend of your first monthof service and your second month of Internet service charges.

Your next bill includes:

Your normal monthly charges and payment amount. You can expect to see this amount on your bills going forward (unless any additional changes are made to your account).

View and pay your bill

You can view and pay your bill by logging in to your T-Mobile account with your T-Mobile ID.

Once you're logged in, select View bill orBill & payto get started.

Charges

If you decide to cancel your T-Mobile Internet service, contact us.

T-Mobile provides a gateway and/or mesh access point at no extra charge. If you’re cancelling service or exchanging equipment you will need to return your equipment within 45 days, or you will be charged a non-return fee of up to $370.

When we receive your equipment, we’ll inspect it for excessive damage including but not limited to:

· LCD screen damage

· Physical damage to the gateway

· Tampering, hardware alterations, or modifications

· Liquid damage

· Other excessive damage

We’ll notify you if we found your equipment was returned with excessive damage. If excessive damage is found, a one-time charge of $79 will be added to your bill within 1-2 bill cycles. The charge is displayed on the bill asINTERNET EQUIP DAMAGE CHARGE.

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Get the most from your account

Activate your T-Mobile-exclusive benefits

Don't miss out on these hot deals for T-Mobile Internet customers!

Get Thanked with T-Mobile Tuesdays. T-Mobile Tuesdays gives you exclusive perks and the chance to enter to win prizes. Every week, you can get free stuff and great deals from brands you love – just for being a T-Mobile or Metro by T-Mobile customer! Qualifying plan required.

Learn more about deals for T-Mobile Internet customers

T-Mobile ID, Billing, & Charges | T-Mobile 5G Home Internet (5)

Looking for something else?

Return to T-Mobile Internet Support

T-Mobile ID, Billing, & Charges | T-Mobile 5G Home Internet (2024)
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